BUSINESS OF THE YEAR 1-10 EMPLOYEES COMPETITION Business SummaryHow long has your business been operating?1 – 5 years6-10 years10+How many sub-contractors do you employ?How many staff does your business employ – painting/admin?What is the geographical area your business services?What are the services your business offers?Who/What is your target market?RepaintsCommercialNew HomesInsurancePhotographic EvidenceNB: Photos will be used for media purposes and to promote winning entries.CUSTOMER SERVICE & SATISFACTIONDo you have a customer service policy or policies in your business?Do you have a customer service policy or policies in your business?How do you maintain positive customer relationships during and after sale?How do you measure your customer service performance?How do you measure customer satisfaction?Provide evidence/testimonial from a client demonstrating customer satisfaction.What have you implemented that demonstrates an improvement in your customer services levels in the past 12 months?BUSINESS LEADERSHIPWhat are the core values of your business?How much time do you spend forward planning your business?2 hours a weekOnce a month1/4ly or AnnuallyPlease provide examples of an induction process for a new staff memberYesNoWhy?What have you introduced to your business in the last 12 months that you would consider an innovation?Do you undertake continuous improvement practices? Please provide an example.How do you recognise staff performance?How is your business committed to the future of the industry?Do you upskill your staff where possible?YesNoWhat type of training?MARKETING & PROMOTIONDo you have a website? Please provide web address for viewing.Do you utilise referral services such as Hi Pages and One Flare?YesNoWhat are the benefits?Do you use social media?YesNoWhat platforms?What other avenues do you use to promote or sell your business?How do you measure the success of your marketing and promotion?Where do you obtain the majority of your work?WORK, HEALTH & SAFETY (WHS)How do you go about ensuring ongoing safety?Are any of your staff currently trained in first Aid?Do you use WHS programs or engage a WHS business to assist you with your safety needs?YesNoPlease explainOutline any workplace injuries that have occurred within the past 12 months and their outcomes.WORKMANSHIPPhotographic evidence of an outstanding projectPlease provide photographic evidence of an outstanding project that best demonstrates your company’s abilities, complete with an explanation of its scope of work. FIND A MASTER PAINTER Member Login Username or E-mail Password Remember Me Forgot Password BECOME A MASTER PAINTER SUBSCRIBE TO E-NEWS Upcoming Events
